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FAQ & Support

Answers to what people actually ask us. Can't find yours? Scroll to the bottom.

Getting Started
Do I need to create an account?

No. Degen Dashboard has no login, no sign-up, and no password. Open the app and start logging — everything's tied to your device and your own Apple ID, not an account you have to manage.

Is Degen Dashboard free?

Yes. Manual session logging, full history, and backup across your devices are free forever — no trial, no catch. Pro ($4.99/month or $39.99/year, with a 7-day free trial) adds unlimited ticket scanning, W-2G capture, and the year-end tax export.

How do I log my first session?

Tap Start a Session on the Home screen, pick your casino and game, and you're tracking. When you cash out, either enter the amount manually or scan your TITO ticket to fill it in automatically.

Scanning
How does ticket scanning work?

Point your camera at a TITO ticket or a credit meter and Degen Dashboard reads the dollar amount for you — no typing. The scan happens entirely on your device; nothing is uploaded anywhere to make it work.

What if the amount doesn't scan correctly?

You can always edit the number by hand after a scan — nothing's locked in. For the cleanest read, try to frame just the dollar amount, in decent lighting, holding the camera steady for a second.

Do I get unlimited scans?

Everyone gets 3 free scans to try it out. After that, scanning is a Pro feature. Manual entry stays free and unlimited no matter what.

Subscriptions & Billing
How does the free trial work?

Both Pro plans include a 7-day free trial. You won't be charged until the trial ends, and you can cancel anytime before then with nothing billed.

How do I cancel my subscription?

Subscriptions are managed through your Apple ID, not inside the app. Go to Settings → [your name] → Subscriptions on your iPhone, find Degen Dashboard, and cancel there.

If I cancel Pro, do I lose my data?

No. Your session history is yours and stays put. Canceling just returns scanning, W-2G capture, and the tax export to locked — everything you've already logged stays exactly where it is.

I switched phones — how do I get Pro back?

As long as you're signed into the same Apple ID, your subscription carries over automatically. Your session data comes with it too, synced privately through your own iCloud account.

Tax Export
What's actually in the tax export?

A session-method summary of your year — wins, losses, and any W-2Gs you've logged — formatted the way it's meant to be used for tax prep, not a generic spreadsheet dump. Export as CSV or PDF, or send it straight to your accountant.

Is this official tax advice?

No. Degen Dashboard is a record-keeping tool, not a tax advisor. The export is meant to make your actual tax prep easier and more accurate — always check with a qualified professional for your specific situation.

What's the "90% rule" I keep hearing about?

Under current session-method rules, you can generally only deduct 90% of your losses against your winnings — meaning it's possible to owe tax on a year you actually lost money overall. This is exactly why tracking every session (not just the big ones) matters, and it's built into how your export is calculated.

Your Data & Privacy
Where is my data stored?

On your device, synced privately across your own devices through Apple's iCloud (CloudKit) — tied to your Apple ID. It never touches our servers, and we can't see it.

Do you sell or share my data?

No, never. There's nothing to sell — your session data and scanned photos stay private to you.

What happens to my data if I delete the app?

Reinstalling brings everything back automatically, as long as you're signed into the same Apple ID — it's stored in your own iCloud, not lost when you delete the app itself.

Troubleshooting
A scan isn't reading the right amount — what do I do?

Just tap the amount and correct it by hand — every scanned entry is fully editable. If it's happening often, try better lighting or holding the ticket flatter in frame.

My sessions aren't showing up on my other device

Confirm both devices are signed into the same Apple ID and connected to the internet — sync can take a minute or two to catch up. If it's still not matching after that, reach out below.

Still stuck?

We read every message. Reach out and we'll get back to you.

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